Welcome to GRUPO PAULINO S.A.C.! We are glad you've chosen to travel with us. Below are the terms and conditions that govern the transportation contract entered into between the Client/Passenger and GRUPO PAULINO S.A.C..

Upon issuance of the travel ticket, the Client/Passenger expressly and with full knowledge accepts and agrees to the following general contractual clauses and the fare table in effect at the time of the ticket's issuance:

Travel Ticket

• Upon issuance of the travel ticket, the Passenger is responsible for verifying that all the information on it is accurate and in accordance with their request, and accepts the general terms and conditions for travel tickets.

• The travel ticket is personal and non-transferable, being the only valid proof for traveling on the printed date and time.

• In case of ticket loss, the Passenger may request a duplicate, subject to an administrative fee of S/. 5 soles.

• Changes and postponements will be accepted up to 3 hours before the scheduled departure time indicated on the travel ticket.

• GRUPO PAULINO S.A.C. does not offer refunds or monetary returns, only postponements or rescheduling according to the prior ticket price conditions.

• In the case of rescheduled trips, GRUPO PAULINO S.A.C. grants a validity of up to 1 month. Otherwise, the trip will be forfeited.

Luggage in the Bus Hold

• The Passenger is entitled to carry only 1 suitcase of up to 20 kilos (suitcases, bags, or similar). Excess baggage will be allowed if bus capacity permits, subject to a fee of 1 sol per extra kilo.

• In the cabin or bus interior, only 1 piece of hand luggage is allowed, such as a backpack, bag, or briefcase, with a maximum weight of 5 kilos.

• Traveling with cardboard boxes, plastic containers, sacks, or food items with strong odors is not permitted.

• GRUPO PAULINO S.A.C. is not responsible for valuables not declared at boarding and transported as luggage. Loss or damage of luggage in the hold will be covered by the company upon presentation of the boarding tag and proper labeling.

• GRUPO PAULINO S.A.C. is not responsible for items left behind on buses or at terminals, nor for luggage lost inside the bus. Their care is the sole responsibility of the Passenger.

• GRUPO PAULINO S.A.C. is not responsible for luggage detained by customs authorities. No responsibility will be accepted for loss, breakage, damage, or deterioration of any transported item.

• The Passenger is responsible for carrying all documentation required to cross national borders.

• The Passenger may not carry weapons or items prohibited by law, or anything that could endanger the safety of passengers. Passengers are required to allow and facilitate inspection of hand luggage and themselves by company staff.

• It is not permitted to transport animals, weapons, explosives, flammable materials, chemicals, and/or toxic substances in the hold or cabin.

Boarding Process

• Passenger boarding and disembarkation will only take place at authorized terminals or stations.

• The Passenger must arrive 30 minutes before the bus departure time to check in their luggage. Once the bus has departed, no postponement or refund will be allowed.

• During boarding, the Passenger must present their travel ticket and identification document.

Children

• Children up to 4 years old are eligible for a reduced fare of 10% of the ticket price. From 5 years old onward, minors must travel in their own seat and pay the full adult fare.

• Passengers under 18 years of age cannot travel alone. Minors must be accompanied by their parents or carry a notarized authorization (no older than 30 days).

Adults

• People over 70 years of age are eligible for a discount of S/. 5 soles, upon presenting valid identification at the time of ticket purchase.

• Passengers may not travel under the influence of alcohol and/or drugs, or if their health condition is visibly unfit for travel (unless presenting a medical certificate), forfeiting the value of their travel ticket.

Service

• Delays in service caused by unforeseen events or force majeure do not entail liability on the part of GRUPO PAULINO S.A.C. for any damages such delays may cause to the Passenger.

• In case of any event at the origin or during the trip that prevents service from being provided, GRUPO PAULINO S.A.C. will arrange transfer to regular buses (own or third-party). If GRUPO PAULINO S.A.C. is unable to arrange a transfer due to external causes, a refund equivalent to the untraveled portion will be issued.

• GRUPO PAULINO S.A.C. is not responsible for failure or interruption in the provision of additional courtesy services (such as Wi-Fi, mobile charging ports, individual screens, or others), as they are not part of the contracted service.

• The passenger is covered under the mandatory insurance policy contracted by GRUPO PAULINO S.A.C..

Privacy Policy

• GRUPO PAULINO S.A.C. does not sell or share personal or financial information with third parties. However, such information may be shared with third parties as deemed necessary for the following purposes:

  • Credit card processing and fraud prevention required for ticket purchases.

  • Legal or compliance purposes with a government agency, law enforcement, subpoena, and/or as required by law.

• GRUPO PAULINO S.A.C. collects and uses full names, phone numbers, and email addresses to secure and purchase a bus ticket.

  • Full names are required to be printed or digitally displayed on boarding passes, among other purposes for safety.

  • Phone numbers are required, among other things, for communication in emergencies, itinerary updates, and SMS reservation confirmations.

  • Email addresses are required for delivery of the electronic ticket and/or information on travel policies, marketing, and itinerary updates.

• We collect, use, and disclose personal information to provide the service you requested and to offer additional services we believe may interest you.